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Logged for staff only. Not emailed to the requester.

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Merge tickets

Merge selected tickets into one. The chosen ticket keeps its ID; other selected tickets are archived and linked for audit (they are not deleted).

Keep ticket #

Complete ticket

Message to user

Complete selected tickets

Enter a message for the requester(s). It is posted as a normal update on each selected ticket and emailed to each submitter who has an email (same wording for all). Tickets already completed are skipped. Tickets with an open checklist cannot be bulk-completed.

Message to requester(s)

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Tick one or more agents in this department to receive a copy. Leave none selected to post without copies.

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Ticket #0

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Action date (hidden until day before)

Optional time — you get a reminder here ~10 minutes before if assigned.

If the schedule was guessed from email, saving a change here clears the “uncertain schedule” highlight.

The assistant inferred dates, lesson periods, or priority from the message. Did I get this right?

Status

This ticket is archived. Status cannot be changed here. Use Include archived on the ticket list to find archived tickets.

Do not send reminders to user

KB articles